Shipping Policy

大帅，为了让你的美国站（.com）看起来像是一家本土、专业且值得信赖的美国公司，我为你重新润色了整个配送条款。

主要改进点：

  • 术语地道化：将 "Working days" 改为 "Business days"，"Transit" 描述更符合美国物流（USPS/UPS/FedEx）的习惯。

  • 品牌统一：全篇改为 robertelectronics.com，并将联系邮箱改为 .com 结尾。

  • 去英国化：删除了所有关于 "Royal Mail" 的表述，改为美国通用的 "Carrier" 或 "Postal Service"。

  • 语气优化：保留了你对风险的把控（如客户未取件不赔偿），但措辞更加商务和专业，减少生硬感。

Shipping Policy

ROBERT COMPUTER HARDWARE LTD ("we," "us") operates https://robertelectronics.com ("the Website"). By placing an order through this Website, you agree to the terms outlined below. These policies are established to ensure transparency and protect both parties while setting clear service expectations.

1. General

All orders are subject to stock availability. While we strive to maintain real-time inventory accuracy on our website, occasional discrepancies may occur. If an item is unavailable at the time of purchase, we will ship the available products and contact you to discuss whether you would like to wait for a restock of the backordered item or prefer a full refund.

2. Shipping Costs

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the items in your order. The shipping fee displayed at checkout is the final cost for delivery.

3. Warranty Returns & Claims

Customers are required to pre-pay return shipping for warranty claims. However, we will reimburse these costs upon a successful claim.

Upon receiving the returned items, ROBERT COMPUTER HARDWARE LTD will process your claim within 7 business days. Once a warranty claim is confirmed, you will have the choice of:

  • (a) A refund to your original payment method

  • (b) Store credit

  • (c) A replacement item (subject to availability)

4. Delivery Terms

4.1 Domestic Shipping (USA) Domestic shipments are typically in transit for 1–3 days, with an overall estimated delivery window of 7–13 business days. Please note that these are estimates and not guaranteed delivery dates. We are not liable for delays caused by carrier issues, including strikes, severe weather, or other unforeseen global events.

Failed Delivery Policy:

  • An attempted delivery is considered a completed delivery. It is the buyer's responsibility to ensure a secure and accessible delivery location.

  • The order will be shipped exactly to the address provided. You must ensure the address is valid and a recipient is available to sign for the package if required.

  • If a package is not collected from the carrier facility within their specified timeframe (typically 7 days), we are not liable for any compensation or claims. Customers are responsible for monitoring and retrieving their own packages.

4.2 International Shipping International orders generally spend 4–22 days in transit, depending on the carrier selected at checkout. A more specific estimate will be provided during the selection process at checkout.

4.3 Dispatch Time Orders placed before 12:00 PM PDT (UTC-07) will typically be dispatched the same day; otherwise, they will ship within 2 business days. Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.

4.4 Change of Delivery Address We can update your shipping address at any time before the order has been dispatched. Once the order is in transit, we are unable to make further changes.

4.5 P.O. Box & Military Addresses ROBERT COMPUTER HARDWARE LTD ships to P.O. Box addresses exclusively via postal services (USPS). We cannot offer private courier services (UPS/FedEx) to these locations. We ship to military addresses (APO/FPO/DPO) using USPS only.

4.6 Delivery Issues If your delivery has exceeded the estimated timeframe, please contact us so we can initiate an investigation with the carrier. For any delivery made to a "safe place" or neighbor at your specific request, we cannot be held liable for the order once the carrier confirms delivery.

5. Tracking & Notifications

Upon dispatch, you will receive a tracking link to follow your shipment's progress. Note for US Customers: For items fulfilled from our international hub in Singapore, it typically takes 5–7 days to reach the United States. Tracking updates may only become available once the parcel arrives in the U.S. and is scanned by the final carrier (e.g., USPS). This is standard procedure. All prices shown include import duties and customs fees; there are no hidden costs.

6. Items Damaged in Transit

If you notice a package is damaged upon delivery, please refuse the shipment if possible and contact our customer service immediately. If the package was delivered while you were unavailable, please contact us for next steps.

7. Duties & Taxes

  • Sales Tax: Sales tax is applied to the price of goods as displayed on the website where applicable.

  • Import Duties: For international shipments, all duties and taxes are pre-paid. You will not be required to pay additional fees upon the arrival of your order.

8. Cancellations

We accept cancellations at any time prior to dispatch. If your order has already shipped, please refer to our refund policy. We cannot cancel an order while the parcel is in the possession of the carrier; you must wait for the return process to be initiated.

9. Insurance

All parcels are insured for loss and damage up to the value stated by the carrier.

  • Damaged in Transit: We will process a refund or replacement once the carrier has completed their investigation.

  • Lost in Transit: We will process a refund or replacement once the carrier has officially deemed the package lost.

  • Delivery Confirmation: Delivery is considered complete once the carrier provides official confirmation (including GPS coordinates or photo proof where available).

10. Customer Service

For all inquiries, please contact our support team at: sales@robertelectronics.com