Refund policy

1. Satisfaction Guarantee & Returns

At Robert Electronics, we stand behind our hardware. If you change your mind, we offer a straightforward return process:

  • Cooling-off Period: Returns are accepted within 14 days of delivery.

  • Condition: Items must be in "As New" condition, unopened, and in original packaging.

  • Process: To maintain security and quality control, all returns require prior RMA (Return Merchandise Authorization). Please contact us with photos confirming the factory seal is intact before shipping.

  • Restocking Fee: A 14% restocking fee applies to "change of mind" returns to cover testing and re-certification costs.

  • Shipping: Customers are responsible for return shipping using a trackable method. Items must be sent to our designated US facility (Unauthorized returns to our administrative office will not be accepted).

2. Industry-Leading Warranty Support

We provide robust warranty coverage based on the product condition to ensure your data center's uptime:

  • Brand New Retail/OEM: 5-Year Limited Warranty.

  • Refurbished & Recertified: 2-Year Comprehensive Warranty.

Our "No-Hassle" Replacement Guarantee: If a drive fails within the warranty period, we don't just repair it—we replace it. Upon verification of a Seagate/Manufacturer fault code, we will ship a identical model replacement directly to you.

3. Faulty on Arrival (DOA)

  • Business Customers: Please report any DOA or faulty items within 14 days of receipt.

  • Resolution: Once the fault is verified, we will provide a prepaid return label (for confirmed faults) and issue a full refund or immediate replacement.

4. How to Start an RMA (The Simple Way)

You don’t need to deal with international shipping. All RMA's are handled through our US-based logistics network.

  1. Run Diagnostics: Before returning, please run the Seagate SeaTools Diagnostic Scan to confirm the failure cause.

  2. Request Authorization: Email sales@robertelectronics.com with your S/N (Serial Number) and a screenshot of the failure report/fault code.

  3. Ship Locally: Once approved, we will issue an RMA number and the return address for our US warehouse.

  4. Inspection: Drives must be free of physical damage (dents, deep scratches, or cracked connectors). Physical damage voids the warranty.

  5. Fast Turnaround: Replacement units are typically processed and reshipped within 8-14 business days of receiving your return.